Terms and Conditions

Last updated: January 2026

1. General Information

These Terms and Conditions govern the use of transfer services provided by Transfer Nice (“we”, “our”, “us”) operating through the website transfer-nice.fr. By making a booking, you agree to these terms.

2. Services

Transfer Nice provides private chauffeur and transfer services in the French Riviera region, including:

Airport transfers to/from Nice Côte d’Azur Airport (NCE)
Point-to-point transfers
Hourly rental with driver
Long-distance transfers

3. Booking and Confirmation

Bookings can be made through our website, email, phone, or WhatsApp
A booking is confirmed only after you receive a written confirmation from us
Please verify all details in your confirmation (date, time, addresses, flight number)
We recommend booking at least 24 hours in advance

4. Prices and Payment

All prices displayed on our website are fixed and include VAT
Prices include: professional driver, meet & greet service, flight tracking, 60 minutes free waiting time at airports, child seats upon request, bottled water
Payment can be made in cash, by credit card (Visa, Mastercard), or bank transfer
Payment is due upon completion of the service unless otherwise agreed

5. Waiting Time

Airport Pickups

60 minutes free waiting time from the actual flight landing time
Additional waiting time is charged at €1 per minute

Other Pickups

15 minutes free waiting time from the scheduled pickup time
Additional waiting time is charged at €1 per minute

6. Flight Tracking

For airport pickups, we monitor your flight in real-time. If your flight is delayed, your driver will adjust accordingly at no additional charge. Please ensure you provide your correct flight number when booking.

7. Cancellation Policy

More than 24 hours before pickup: Free cancellation
12-24 hours before pickup: 50% of the fare charged
Less than 12 hours before pickup: 100% of the fare charged
No-show: 100% of the fare charged

Cancellations must be communicated via email, phone, or WhatsApp.

8. Modifications

Changes to your booking (date, time, destination) are subject to availability and must be requested at least 12 hours before the scheduled pickup. We will do our best to accommodate changes without additional charges.

9. Passenger Responsibilities

Provide accurate booking information
Be ready at the pickup location at the agreed time
Treat the vehicle and driver with respect
Wear seatbelts at all times
Ensure children are properly secured in appropriate child seats
Do not smoke or consume alcohol in the vehicle

10. Luggage

Standard luggage allowance is included in the price
Excess or oversized luggage must be declared at the time of booking
We reserve the right to refuse luggage that cannot be safely accommodated

11. Liability

Transfer Nice is not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond our control
We are not responsible for missed flights due to late booking or incorrect information provided by the client
Our liability for lost or damaged personal belongings is limited to cases of proven negligence

12. Force Majeure

We are not liable for failure to perform our services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, civil unrest, or government actions.

13. Complaints

Any complaints should be submitted in writing within 7 days of the service date to info@transfer-nice.fr. We will investigate and respond within 14 business days.